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Practice

Financial Services

Innovative lawyers and consultants, with specialist industry knowledge, working collaboratively across the globe. Legal, compliance and risk services, all under one roof. 

Setting up or changing businesses, launching new products, managing regulatory change, responding to regulators, and much more.  

High volume, routine legal processing also offered.

Delivering a unique, seamless client experience and value for money.

Our complete Financial Services Regulatory solution

Our complete Financial Services Regulatory solution

Legal

To stay ahead of the pack you need lawyers who are always learning about the latest developments, leading debate on new regulation, and constantly adapting to change.

Consulting

Our regulatory consultants provide innovative and tailored solutions to your compliance, risk and operational challenges, with the support of our market leading legal practice where required.

Managed Legal Services

We can support you by handling legal work that is vital to the business but not strategic, so you can focus on adding value as business colleagues while the day-to-day essentials are looked after by us.

Consulting

New business seeking to understand the regulatory landscape? Established business navigating regulatory change and oversight? Identified an actual or potential regulatory issue? Or just want some assurance that you're meeting your regulatory requirements?

We operate at the intersection of business, law and regulation.

Our unique integrated legal and consulting model, supported by our global network, provides effective and efficient services to help firms achieve their regulatory objectives.

We deliver clear and considered solutions to complex business, organisational and regulatory needs for firms of all sizes. We possess the right skills and experience to support you with your business growth, driving strategic change and navigating regulatory environments, in a collaborative way, on time and on budget.

At Hogan Lovells, our directors, advisors, and consultants bring deep industry knowledge together with practical operational experience to enhance our legal advice - particularly in complex technical and highly regulated sectors.

End to End Service

We offer interpretation, planning, and implementation as an end-to-end service. You receive efficient and effective solutions that achieve your business and regulatory objectives at a lower cost than other technical consulting groups.

Where regulatory requirements drive changes to business operations, we can work as an extension to your business teams, providing insights, guidance and on the ground support. When technology is required, we deploy and leverage our in-house suite of tools and data driven solutions to give you access to the information required in formats that land messages and inform decision making.  

What sets us apart

Delivering our consulting offering, alongside our legal advice, provides seamless full service and cost-efficient support to help our clients achieve their business objectives. You benefit from a full service offering, from one firm; reducing the need for mediation between inputs of multiple suppliers, lowering the risk of project slippage and reducing impact on internal teams.

We provide innovative solutions by thinking ahead. We complement our legal advice to support clients with their business growth, drive strategic change and navigate regulatory environments.

We are a specialist team of experienced regulatory and operational consultants, with an extensive range of backgrounds. Our people have worked for Regulators, large consultancies and a wide range of well-known financial services institutions. Our unique blend of experience gives us the knowledge and insight to provide innovative and tailored solutions, with on-hand support from our market leading legal practices.

We provide a range of consultancy services from advisory to specialist resource. Examples of where we can help you:

Regulatory Authorisations & Notifications Assurance
  • Provide tailored end-to-end support across the application process
  • Provide practical guidance and good practice on key application requirements
  • Support and prepare you for regulatory dialogue
  • Provide considered input into the preparation of key documentation
  • Review effectiveness of board & committee reporting to drive action
  • Assess product governance metrics and performance, including Consumer Duty requirements
  • Undertake case reviews measuring adherence to policy, customer outcomes and Consumer Duty alignment
Complaints & Remediation Due Diligence
  • Utilisation of our complaints radar tools to focus efforts to reduce complaints / investigate trends and anomalies
  • Review, design and implement good practice complaint frameworks
  • Design and deliver end-to-end remediation programmes

Identification of risks and areas for further investigation through:

  • Complaints benchmarking
  • FOS Decisions analysis
  • Policy process reviews
  • Risk frameworks and assessments
 

Additional retail, wholesale and financial crime services:

Consulting

Learn more about how we work with our clients by visiting our areas of focus, with supporting case studies.

Representative experience

Advised a leading automotive services client on a remediation programme relating to insurance renewals and provided strategic and operational support with delivery. Drafted Voluntary Requirements, assisted with population analysis and delivered fair outcomes aligned to regulatory requirements for all affected customers within the permitted timeframe.

Performed outcome testing on complaints received by a large payday lender in relation to unaffordable lending. Provided specialist case handling resource to support with high complaint volumes and mitigate the risk of regulatory requirements being breached.

Advised a Fintech offering checkout services for online retailers to on obtaining FCA permission to provide merchant acquiring services and supported the application process. Support included advice on regulatory requirements in relation to all aspects of payments activity, guidance on documents to be submitted to the FCA with the application for regulatory authorisation, provision of document templates and review and GAP analysis of drafted documentation.

Advised an international bank establishing a new digital retail bank in the UK. Supported throughout the authorisation process including product, policy and process design, advice on regulatory requirements, providing document templates for the PRA application and reviewing the end to end application package.

Undertook a compliance review for an international bank to determine whether it was meeting its requirements under PSD2. Activities included review of documented sales process, customer documentation and internal procedures, GAP analysis against regulatory requirements and production of a report highlighting compliance risks and suggesting potential enhancements to strengthen regulatory position.

Carried out a review of compliance uplift activity undertaken by an insurance broker, as part of wider due diligence relating to a potential purchase. Reviewed documentation evidencing implementation to provide assurance to the buyer that the uplift programme had been implemented as agreed. Scope included the Insurance Distribution Directive, identification and treatment of vulnerable customers and product governance.

Conducted a compliance review for an international bank to determine whether it was meeting its creditworthiness and affordability requirements. Activities included review of documented sales process, GAP analysis against regulatory requirements, and production of a report highlighting compliance risks and suggesting activities to help the client better understand/remedy identified risks.

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